Sally McKenzie is founder and CEO of McKenzie Management. For over thirty years, Sally has immersed herself in techniques, systems and methods to improve the performance of dental practices. Learn more.

Why Patients Aren’t Showing Up For Appointments no Comments

For many practices, broken appointments are just a normal part of the day. Patients call at the last minute to cancel or they just don’t show up at all. This of course sends the practice into a panic as you try to fill the open spots. Sometimes you’re successful and sometimes you’re not. When you’re …[Read More…]


3 Reasons Patient Retention Numbers Are Low no Comments

While a lackluster recall system results in low patient retention numbers, there are other reasons patients don’t come back. Read on for three of the most common and what you can do to make patients want to call your practice their dental home. 1. They don’t feel a connection. Patients want to feel like you …[Read More…]


Common Hiring Mistakes and How to Avoid Them no Comments

When a position opens up in a practice, most dentists want to fill it as quickly as possible. Understandable, but rushing to make a job offer often leads to a bad hire—and that hurts practice productivity and eats into your bottom line. To make sure you hire the right person from the beginning, you need …[Read More…]


Involve Team Members in Creating Job Descriptions no Comments

The thought of sitting down to create job descriptions can seem pretty overwhelming. Every team member is responsible for multiple tasks and systems, after all, and you don’t want to leave anything out. That’s one of the many benefits of getting your team members involved in the process. They can point out parts of their …[Read More…]


Focus on Recall to Benefit Your Practice no Comments

When practices are struggling with high overhead costs, focusing on the recall system is one of the best ways to start increasing production and reducing overhead. This system truly is a cash cow, but most dentists tend to overlook it. Focusing on re-energizing recall will do wonders for your practice, ultimately growing your production numbers …[Read More…]


Improve Employee Performance to Lower Overhead no Comments

Just as a strong, well-trained team will help you reach your goals, a weak, lost team will bring your practice down. As the practice CEO, it’s up to you to hire team members who will help your practice flourish, and give them the tools necessary to excel at their jobs. When you don’t take the …[Read More…]


4 Common Practice Weaknesses a Consultant Can Help You Improve no Comments

There’s a lot that can go wrong in your dental practice – without you even realizing it. There are 20 practice management systems, and if they’re not cared for properly, it could spell trouble for your bottom line. That’s where a dental consultant can help. Consultants recognize weaknesses and offer proven strategies to help you …[Read More…]


Signs You Might Need a Dental Consultant no Comments

You’ve been thinking about hiring a dental consultant to help grow your practice, but you’re not sure if you really need one. There are definitely areas in your practice that could use some TLC, but you’re just about convinced you can make the necessary changes on your own. What could go wrong? Unfortunately, a lot. …[Read More…]


Educate Patients to Improve Collections no Comments

Focusing on educating patients will increase your case acceptance rates and reduce the number of broken appointments you deal with each day. Not only that, educated patients are more likely to pay on time because they see the value in your services. Talking with your patients chairside is a great way to provide this education. …[Read More…]


More Tips to Boost Collections no Comments

While most patients promptly pay for the services you provide, there are some who put it off as long as possible. Typically, these patients don’t understand the value of dentistry, which is where education comes in. That combined with a clear financial policy will help boost your collections rate. If improving collections seems overwhelming, don’t …[Read More…]


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