Sally McKenzie is founder and CEO of McKenzie Management. For over thirty years, Sally has immersed herself in techniques, systems and methods to improve the performance of dental practices. Learn more.

Hiring a Scheduling Coordinator no Comments

You’re tired of dealing with a mess of a schedule every day, so you recently hired a Scheduling Coordinator to manage this system and set you up for success. That’s great, and will go a long way in streamlining your days – but do you know how to get the most out of this new …[Read More…]


Warning Signs Your Schedule Is Just Keeping You Busy, Not Productive no Comments

The schedule is one of the most critical systems in your practice, yet it’s also one of the most abused. A well-managed schedule will keep you on track to meeting daily production goals, without burning you out or adding extra stress to your day. But so many dentists I’ve worked with find themselves having to …[Read More…]


3 Ways to Update Your Practice and Increase Case Acceptance no Comments

While investing in the right technology certainly can give your practice a boost, it isn’t the only way you can impress your patients. Making a few updates can do wonders for your practice, making it more attractive and more comfortable for patients—and that makes them more likely to accept any treatment you recommend. Here are …[Read More…]


3 Ways Investing in Technology Can Help Improve Case Acceptance no Comments

Getting patients to accept recommended treatment isn’t always easy—even when you think they’re ready to schedule. Patients are pretty good at thinking up reasons to put off treatment, including the cost, the time they’ll need to be away from work, and the fear of post-op pain. Of course, this isn’t just frustrating, it’s also costly. …[Read More…]


Feedback From Patients Can Help Your Practice Grow no Comments

At a dental practice, feedback doesn’t just come from the dentist or other team members; it also comes from patients. Just like with feedback received internally, it’s important for team members to take concerns and comments from patients seriously. They also represent an opportunity for growth and can lead to positive changes that help the …[Read More…]


3 Tips to Help Give Team Members the Guidance They Crave no Comments

Offering continual feedback is a great way to let team members know how they’re doing. It gives them much needed direction, but isn’t the only way you can provide them with the guidance they need to excel. What are some of the others, you ask? Here are a few” Job descriptions. I talk about job …[Read More…]


Use Scripts to Reduce Stress in Your Practice no Comments

Talking with patients over the phone can be pretty stressful for your team members if they don’t know what to say. This is especially true when the conversation has the potential to become confrontational, which unfortunately happens when team members call about past due accounts or if patients are upset about an error they discovered …[Read More…]


Are Practice Policies and Procedures Causing Extra Stress? no Comments

There’s no question it’s important to establish clear office policies and procedures in your dental practice—but it’s just as important to make sure these policies don’t cause extra stress or actually hurt your bottom line. Let me give you an example. You recently decided not to take calls during the lunch hour and have made …[Read More…]


Don’t Let Gossip Hurt Your Family-Run Business no Comments

When you own a family-run dental practice, emotions can run high. The dynamics can be pretty complex, and you might find yourself dealing with a lot of negativity and conflict if you’re not careful. As the practice CEO, it’s up to you to establish rules and guidelines to ensure the office runs smoothly. That means …[Read More…]


Hiring a family member? Think about bringing in a consultant to help no Comments

You likely know your family members pretty well. You spend a lot of time with them, after all, so if you’re planning on adding a relative to your payroll, you probably think you have a pretty good idea of which position suites him or her the best. Unfortunately, that most likely isn’t the case. In …[Read More…]


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