Sally McKenzie is founder and CEO of McKenzie Management. For over thirty years, Sally has immersed herself in techniques, systems and methods to improve the performance of dental practices. Learn more.

Improve Employee Performance to Lower Overhead no Comments

Just as a strong, well-trained team will help you reach your goals, a weak, lost team will bring your practice down. As the practice CEO, it’s up to you to hire team members who will help your practice flourish, and give them the tools necessary to excel at their jobs. When you don’t take the …[Read More…]


4 Common Practice Weaknesses a Consultant Can Help You Improve no Comments

There’s a lot that can go wrong in your dental practice – without you even realizing it. There are 20 practice management systems, and if they’re not cared for properly, it could spell trouble for your bottom line. That’s where a dental consultant can help. Consultants recognize weaknesses and offer proven strategies to help you …[Read More…]


Signs You Might Need a Dental Consultant no Comments

You’ve been thinking about hiring a dental consultant to help grow your practice, but you’re not sure if you really need one. There are definitely areas in your practice that could use some TLC, but you’re just about convinced you can make the necessary changes on your own. What could go wrong? Unfortunately, a lot. …[Read More…]


Educate Patients to Improve Collections no Comments

Focusing on educating patients will increase your case acceptance rates and reduce the number of broken appointments you deal with each day. Not only that, educated patients are more likely to pay on time because they see the value in your services. Talking with your patients chairside is a great way to provide this education. …[Read More…]


More Tips to Boost Collections no Comments

While most patients promptly pay for the services you provide, there are some who put it off as long as possible. Typically, these patients don’t understand the value of dentistry, which is where education comes in. That combined with a clear financial policy will help boost your collections rate. If improving collections seems overwhelming, don’t …[Read More…]


When Presenting Treatment, Don’t Put the Focus on Money no Comments

Patients say no to treatment for many reasons, but I find one of the most common is cost. They don’t see the value in the treatment and decide the money would be better spent elsewhere. That’s where education can make a huge difference. Educated patients are more likely to accept treatment. While it’s important for …[Read More…]


Leave Room for New Patients in your Schedule no Comments

Attracting new patients to your practice who will accept treatment can be a challenge—especially if you don’t leave room for them in your schedule. When potential new patients call in to make an appointment, they don’t want to see you in a month or two. They likely want to get in as soon as possible. …[Read More…]


Tips to Help Improve Patient Retention no Comments

If you want to increase practice production and grow your bottom line, boosting patient retention is a good place to start. The truth is, many practices struggle with patient retention. They spend all their energy trying to attract new patients, but don’t put much thought into keeping the ones they already have. This can be …[Read More…]


4 Ways to Motivate Your Team no Comments

As the practice CEO, it’s your job to motivate your team members to succeed. How exactly can you do that effectively in your practice? Here are a few ideas: 1. Implement a rewards program. Many dentists have bonus plans in place, but I find rewards programs are much more effective. There are a host of …[Read More…]


More Ways to Reduce Staff Conflict in Your Practice no Comments

While staff conflict will never completely go away, there are steps you can take to significantly reduce it in your practice—and it all comes down to offering team members the proper guidance. If team members don’t have clear direction from you, the practice CEO, chances are they won’t really know what they’re responsible for and …[Read More…]


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