Sally McKenzie is founder and CEO of McKenzie Management. For over thirty years, Sally has immersed herself in techniques, systems and methods to improve the performance of dental practices. Learn more.

Educate Patients to Improve Collections no Comments

Focusing on educating patients will increase your case acceptance rates and reduce the number of broken appointments you deal with each day. Not only that, educated patients are more likely to pay on time because they see the value in your services. Talking with your patients chairside is a great way to provide this education. …[Read More…]


More Tips to Boost Collections no Comments

While most patients promptly pay for the services you provide, there are some who put it off as long as possible. Typically, these patients don’t understand the value of dentistry, which is where education comes in. That combined with a clear financial policy will help boost your collections rate. If improving collections seems overwhelming, don’t …[Read More…]


When Presenting Treatment, Don’t Put the Focus on Money no Comments

Patients say no to treatment for many reasons, but I find one of the most common is cost. They don’t see the value in the treatment and decide the money would be better spent elsewhere. That’s where education can make a huge difference. Educated patients are more likely to accept treatment. While it’s important for …[Read More…]


Leave Room for New Patients in your Schedule no Comments

Attracting new patients to your practice who will accept treatment can be a challenge—especially if you don’t leave room for them in your schedule. When potential new patients call in to make an appointment, they don’t want to see you in a month or two. They likely want to get in as soon as possible. …[Read More…]


Tips to Help Improve Patient Retention no Comments

If you want to increase practice production and grow your bottom line, boosting patient retention is a good place to start. The truth is, many practices struggle with patient retention. They spend all their energy trying to attract new patients, but don’t put much thought into keeping the ones they already have. This can be …[Read More…]


4 Ways to Motivate Your Team no Comments

As the practice CEO, it’s your job to motivate your team members to succeed. How exactly can you do that effectively in your practice? Here are a few ideas: 1. Implement a rewards program. Many dentists have bonus plans in place, but I find rewards programs are much more effective. There are a host of …[Read More…]


More Ways to Reduce Staff Conflict in Your Practice no Comments

While staff conflict will never completely go away, there are steps you can take to significantly reduce it in your practice—and it all comes down to offering team members the proper guidance. If team members don’t have clear direction from you, the practice CEO, chances are they won’t really know what they’re responsible for and …[Read More…]


How Staff Conflict Can Actually Benefit Your Practice no Comments

If you’re dealing with staff conflict in your practice right now, it probably doesn’t seem like anything positive can come out of it. Your team members are cranky, production is suffering and patients are running for the door and to the practice down the street—it’s not exactly a recipe for success. But if you deal …[Read More…]


Plan for Broken Appointments no Comments

Nobody on your team wants to deal with last-minute cancellations and no-shows. Broken appointments send your practice into a panic, as the Scheduling Coordinator does her best to find someone to take the open slots. If she can’t, the chances of you meeting daily production goals are pretty slim. Just like you plan for practice …[Read More…]


4 Tips for a More Successful Dental Practice no Comments

Sure, if you’re going to be a successful dentist with a profitable practice, you’re going to need a plan. A practice vision, mission and daily production goals are all important pieces, and holding daily and monthly meetings will get your team involved and help keep you on track. That’s a great start, but it doesn’t …[Read More…]


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