Category Archives: Cash Flow

More Tips to Boost Collections

While most patients promptly pay for the services you provide, there are some who put it off as long as possible. Typically, these patients don’t understand the value of dentistry, which is where education comes in. That combined with a clear financial policy will help boost your collections rate. If improving collections seems overwhelming, don’t …[Read More…]


When Presenting Treatment, Don’t Put the Focus on Money

Patients say no to treatment for many reasons, but I find one of the most common is cost. They don’t see the value in the treatment and decide the money would be better spent elsewhere. That’s where education can make a huge difference. Educated patients are more likely to accept treatment. While it’s important for …[Read More…]


Plan for Broken Appointments

Nobody on your team wants to deal with last-minute cancellations and no-shows. Broken appointments send your practice into a panic, as the Scheduling Coordinator does her best to find someone to take the open slots. If she can’t, the chances of you meeting daily production goals are pretty slim. Just like you plan for practice …[Read More…]


4 Tips for a More Successful Dental Practice

Sure, if you’re going to be a successful dentist with a profitable practice, you’re going to need a plan. A practice vision, mission and daily production goals are all important pieces, and holding daily and monthly meetings will get your team involved and help keep you on track. That’s a great start, but it doesn’t …[Read More…]


3 Questions to Ask When Building a “Team of CEOs”

If you’re ready to build a team of CEOs who take ownership of their systems and who do their part to help move your practice forward, you have to train them to think like leaders – and that means asking tough questions. Here are three questions to ask your CEOs that will make them feel …[Read More…]


3 Ways A Weak Team Can Cost You Patients

If your team is struggling, no matter the reason, there’s a pretty good chance your patients will notice—and it could be enough to send them looking for a new dental home. Here are three ways a weak team might cost you patients and what to do about it. 1. Customer service suffers. Patients want to …[Read More…]


Want to Create Stronger Patient Connections? Look to your Team

While it’s important for you to spend time building relationships with your patients, it’s also important for your team members to do the same. Even if patients feel connected to you as the dentist, they might still look for a new dental home if just one of the team members makes them uncomfortable for any …[Read More…]


5 Ways to Educate Fearful Patients

Getting anxious patients to accept treatment can be challenging. If they’ve had a bad experience in the past or heard disturbing stories from family members, they might find it difficult to put trust in you and your team members—and that means they don’t get the care they need. Educating patients is one way to earn …[Read More…]


3 Types of Patients Who Hurt Your Practice

Problem team members aren’t the only ones who bring your practice down. There are certain types of patients who cause your practice more harm than good, and in some cases it might even be better to part ways with them, just like you would with an employee who has a horrible attitude and consistently poor …[Read More…]


4 Ways to Bring in More Money and Cover Raises

Even when your team members earn raises, you can’t increase salaries if you just don’t have the money. Simply put, for team members to make more money, the practice has to bring in more money. So before you give out any raises, I recommend you put a plan in place to ensure your practice does …[Read More…]