Category Archives: Communication

Hiring a Scheduling Coordinator

You’re tired of dealing with a mess of a schedule every day, so you recently hired a Scheduling Coordinator to manage this system and set you up for success. That’s great, and will go a long way in streamlining your days – but do you know how to get the most out of this new …[Read More…]


3 Ways to Update Your Practice and Increase Case Acceptance

While investing in the right technology certainly can give your practice a boost, it isn’t the only way you can impress your patients. Making a few updates can do wonders for your practice, making it more attractive and more comfortable for patients—and that makes them more likely to accept any treatment you recommend. Here are …[Read More…]


3 Ways Investing in Technology Can Help Improve Case Acceptance

Getting patients to accept recommended treatment isn’t always easy—even when you think they’re ready to schedule. Patients are pretty good at thinking up reasons to put off treatment, including the cost, the time they’ll need to be away from work, and the fear of post-op pain. Of course, this isn’t just frustrating, it’s also costly. …[Read More…]


Feedback From Patients Can Help Your Practice Grow

At a dental practice, feedback doesn’t just come from the dentist or other team members; it also comes from patients. Just like with feedback received internally, it’s important for team members to take concerns and comments from patients seriously. They also represent an opportunity for growth and can lead to positive changes that help the …[Read More…]


3 Tips to Help Give Team Members the Guidance They Crave

Offering continual feedback is a great way to let team members know how they’re doing. It gives them much needed direction, but isn’t the only way you can provide them with the guidance they need to excel. What are some of the others, you ask? Here are a few” Job descriptions. I talk about job …[Read More…]


Use Scripts to Reduce Stress in Your Practice

Talking with patients over the phone can be pretty stressful for your team members if they don’t know what to say. This is especially true when the conversation has the potential to become confrontational, which unfortunately happens when team members call about past due accounts or if patients are upset about an error they discovered …[Read More…]


Are Practice Policies and Procedures Causing Extra Stress?

There’s no question it’s important to establish clear office policies and procedures in your dental practice—but it’s just as important to make sure these policies don’t cause extra stress or actually hurt your bottom line. Let me give you an example. You recently decided not to take calls during the lunch hour and have made …[Read More…]


Expectations When Signing On as an Associate

If you’re thinking about joining a practice as an associate, you probably have certain expectations. That’s great, but it’s important to know they’re very different from the hiring doctor’s expectations—which is why communication is critical to forming a successful arrangement. You likely want to become an associate so you can gain experience before venturing out …[Read More…]


Want to Improve Patient Retention? Focus on Marketing

The thought of marketing tends to make dentists break out into a cold sweat. Most have no idea how to effectively market their practice and would much rather spend time doing what they love most: diagnosing and treating patients. Unfortunately, without a solid marketing plan, you won’t have many patients to treat. Marketing really doesn’t …[Read More…]


Why Making Practice Changes Could Cost You Patients

You’re always looking for ways to improve your practice, whether that’s investing in new equipment or adding new services. Usually, change leads to positive results, but there are times when implementing new policies or systems might do more harm than good. The key is to think about how any changes you make might impact your …[Read More…]