Category Archives: Communication

Expectations When Signing On as an Associate

If you’re thinking about joining a practice as an associate, you probably have certain expectations. That’s great, but it’s important to know they’re very different from the hiring doctor’s expectations—which is why communication is critical to forming a successful arrangement. You likely want to become an associate so you can gain experience before venturing out …[Read More…]


Want to Improve Patient Retention? Focus on Marketing

The thought of marketing tends to make dentists break out into a cold sweat. Most have no idea how to effectively market their practice and would much rather spend time doing what they love most: diagnosing and treating patients. Unfortunately, without a solid marketing plan, you won’t have many patients to treat. Marketing really doesn’t …[Read More…]


Why Making Practice Changes Could Cost You Patients

You’re always looking for ways to improve your practice, whether that’s investing in new equipment or adding new services. Usually, change leads to positive results, but there are times when implementing new policies or systems might do more harm than good. The key is to think about how any changes you make might impact your …[Read More…]


Involve Team Members in Creating Job Descriptions

The thought of sitting down to create job descriptions can seem pretty overwhelming. Every team member is responsible for multiple tasks and systems, after all, and you don’t want to leave anything out. That’s one of the many benefits of getting your team members involved in the process. They can point out parts of their …[Read More…]


Focus on Recall to Benefit Your Practice

When practices are struggling with high overhead costs, focusing on the recall system is one of the best ways to start increasing production and reducing overhead. This system truly is a cash cow, but most dentists tend to overlook it. Focusing on re-energizing recall will do wonders for your practice, ultimately growing your production numbers …[Read More…]


Improve Employee Performance to Lower Overhead

Just as a strong, well-trained team will help you reach your goals, a weak, lost team will bring your practice down. As the practice CEO, it’s up to you to hire team members who will help your practice flourish, and give them the tools necessary to excel at their jobs. When you don’t take the …[Read More…]


Educate Patients to Improve Collections

Focusing on educating patients will increase your case acceptance rates and reduce the number of broken appointments you deal with each day. Not only that, educated patients are more likely to pay on time because they see the value in your services. Talking with your patients chairside is a great way to provide this education. …[Read More…]


More Tips to Boost Collections

While most patients promptly pay for the services you provide, there are some who put it off as long as possible. Typically, these patients don’t understand the value of dentistry, which is where education comes in. That combined with a clear financial policy will help boost your collections rate. If improving collections seems overwhelming, don’t …[Read More…]


When Presenting Treatment, Don’t Put the Focus on Money

Patients say no to treatment for many reasons, but I find one of the most common is cost. They don’t see the value in the treatment and decide the money would be better spent elsewhere. That’s where education can make a huge difference. Educated patients are more likely to accept treatment. While it’s important for …[Read More…]


More Ways to Reduce Staff Conflict in Your Practice

While staff conflict will never completely go away, there are steps you can take to significantly reduce it in your practice—and it all comes down to offering team members the proper guidance. If team members don’t have clear direction from you, the practice CEO, chances are they won’t really know what they’re responsible for and …[Read More…]