Category Archives: Communication

Educate Patients to Improve Collections

Focusing on educating patients will increase your case acceptance rates and reduce the number of broken appointments you deal with each day. Not only that, educated patients are more likely to pay on time because they see the value in your services. Talking with your patients chairside is a great way to provide this education. …[Read More…]


More Tips to Boost Collections

While most patients promptly pay for the services you provide, there are some who put it off as long as possible. Typically, these patients don’t understand the value of dentistry, which is where education comes in. That combined with a clear financial policy will help boost your collections rate. If improving collections seems overwhelming, don’t …[Read More…]


When Presenting Treatment, Don’t Put the Focus on Money

Patients say no to treatment for many reasons, but I find one of the most common is cost. They don’t see the value in the treatment and decide the money would be better spent elsewhere. That’s where education can make a huge difference. Educated patients are more likely to accept treatment. While it’s important for …[Read More…]


More Ways to Reduce Staff Conflict in Your Practice

While staff conflict will never completely go away, there are steps you can take to significantly reduce it in your practice—and it all comes down to offering team members the proper guidance. If team members don’t have clear direction from you, the practice CEO, chances are they won’t really know what they’re responsible for and …[Read More…]


How Staff Conflict Can Actually Benefit Your Practice

If you’re dealing with staff conflict in your practice right now, it probably doesn’t seem like anything positive can come out of it. Your team members are cranky, production is suffering and patients are running for the door and to the practice down the street—it’s not exactly a recipe for success. But if you deal …[Read More…]


4 Tips for a More Successful Dental Practice

Sure, if you’re going to be a successful dentist with a profitable practice, you’re going to need a plan. A practice vision, mission and daily production goals are all important pieces, and holding daily and monthly meetings will get your team involved and help keep you on track. That’s a great start, but it doesn’t …[Read More…]


3 Questions to Ask When Building a “Team of CEOs”

If you’re ready to build a team of CEOs who take ownership of their systems and who do their part to help move your practice forward, you have to train them to think like leaders – and that means asking tough questions. Here are three questions to ask your CEOs that will make them feel …[Read More…]


3 Ways A Weak Team Can Cost You Patients

If your team is struggling, no matter the reason, there’s a pretty good chance your patients will notice—and it could be enough to send them looking for a new dental home. Here are three ways a weak team might cost you patients and what to do about it. 1. Customer service suffers. Patients want to …[Read More…]


Want to Create Stronger Patient Connections? Look to your Team

While it’s important for you to spend time building relationships with your patients, it’s also important for your team members to do the same. Even if patients feel connected to you as the dentist, they might still look for a new dental home if just one of the team members makes them uncomfortable for any …[Read More…]


5 Ways to Educate Fearful Patients

Getting anxious patients to accept treatment can be challenging. If they’ve had a bad experience in the past or heard disturbing stories from family members, they might find it difficult to put trust in you and your team members—and that means they don’t get the care they need. Educating patients is one way to earn …[Read More…]