Category Archives: Staff Management

Why Your Dental Office Manager Must Be A Leader

The person you hire for the Dental Office Manager role will serve as your Chief Operating Officer, or COO, which is a critical position in any business. Whoever you hire essentially will become your partner, and must be someone other team members can look to as a leader. Your Office Manager is the first point …[Read More…]


What to Consider Before Promoting to Office Manager

When dentists decide it’s time to hire an Office Manager, many of them look to their current team first. Rather than searching for the perfect candidate, they decide to reward one of their “good” employees with a promotion. Unfortunately, that usually doesn’t work out. Why? Just because team members excel in their current role doesn’t …[Read More…]


4 Reasons Patients Retention is Low

If a patient doesn’t appreciate you or value dentistry, there’s a good chance you’ll never see that patient again. Improving your education efforts will help win them over and improve patient retention, but there are many other reasons patients opt to not come back to a practice. Here are four. 1. You ignored a complaint. …[Read More…]


Signs You Need to Offer Your Team More Training

Many dentists I work with think training their team members is optional. They hire experienced employees and expect them to hit the ground running with very little direction, then wonder why production and profits are down. No matter how talented your team members are, they still need guidance from you, the practice CEO. Trust me, …[Read More…]


3 Ways To Get The Most Out Of Your Team Members

Developing a team of productive, effective employees isn’t as simple as hiring talented people who are passionate about dentistry. Once you get the right staff in place, you have to provide them with some guidance if you want to get the best results. That starts with providing detailed job descriptions and proper training, but there …[Read More…]


Hiring a Scheduling Coordinator

You’re tired of dealing with a mess of a schedule every day, so you recently hired a Scheduling Coordinator to manage this system and set you up for success. That’s great, and will go a long way in streamlining your days – but do you know how to get the most out of this new …[Read More…]


3 Ways to Update Your Practice and Increase Case Acceptance

While investing in the right technology certainly can give your practice a boost, it isn’t the only way you can impress your patients. Making a few updates can do wonders for your practice, making it more attractive and more comfortable for patients—and that makes them more likely to accept any treatment you recommend. Here are …[Read More…]


Feedback From Patients Can Help Your Practice Grow

At a dental practice, feedback doesn’t just come from the dentist or other team members; it also comes from patients. Just like with feedback received internally, it’s important for team members to take concerns and comments from patients seriously. They also represent an opportunity for growth and can lead to positive changes that help the …[Read More…]


3 Tips to Help Give Team Members the Guidance They Crave

Offering continual feedback is a great way to let team members know how they’re doing. It gives them much needed direction, but isn’t the only way you can provide them with the guidance they need to excel. What are some of the others, you ask? Here are a few” Job descriptions. I talk about job …[Read More…]


Don’t Let Gossip Hurt Your Family-Run Business

When you own a family-run dental practice, emotions can run high. The dynamics can be pretty complex, and you might find yourself dealing with a lot of negativity and conflict if you’re not careful. As the practice CEO, it’s up to you to establish rules and guidelines to ensure the office runs smoothly. That means …[Read More…]