Category Archives: Staff Management

Hiring a Scheduling Coordinator

You’re tired of dealing with a mess of a schedule every day, so you recently hired a Scheduling Coordinator to manage this system and set you up for success. That’s great, and will go a long way in streamlining your days – but do you know how to get the most out of this new …[Read More…]


3 Ways to Update Your Practice and Increase Case Acceptance

While investing in the right technology certainly can give your practice a boost, it isn’t the only way you can impress your patients. Making a few updates can do wonders for your practice, making it more attractive and more comfortable for patients—and that makes them more likely to accept any treatment you recommend. Here are …[Read More…]


Feedback From Patients Can Help Your Practice Grow

At a dental practice, feedback doesn’t just come from the dentist or other team members; it also comes from patients. Just like with feedback received internally, it’s important for team members to take concerns and comments from patients seriously. They also represent an opportunity for growth and can lead to positive changes that help the …[Read More…]


3 Tips to Help Give Team Members the Guidance They Crave

Offering continual feedback is a great way to let team members know how they’re doing. It gives them much needed direction, but isn’t the only way you can provide them with the guidance they need to excel. What are some of the others, you ask? Here are a few” Job descriptions. I talk about job …[Read More…]


Don’t Let Gossip Hurt Your Family-Run Business

When you own a family-run dental practice, emotions can run high. The dynamics can be pretty complex, and you might find yourself dealing with a lot of negativity and conflict if you’re not careful. As the practice CEO, it’s up to you to establish rules and guidelines to ensure the office runs smoothly. That means …[Read More…]


Hiring a family member? Think about bringing in a consultant to help

You likely know your family members pretty well. You spend a lot of time with them, after all, so if you’re planning on adding a relative to your payroll, you probably think you have a pretty good idea of which position suites him or her the best. Unfortunately, that most likely isn’t the case. In …[Read More…]


Expectations When Signing On as an Associate

If you’re thinking about joining a practice as an associate, you probably have certain expectations. That’s great, but it’s important to know they’re very different from the hiring doctor’s expectations—which is why communication is critical to forming a successful arrangement. You likely want to become an associate so you can gain experience before venturing out …[Read More…]


Thinking About Retirement? What NOT to do Before Hiring an Associate

In my more than 30 years as a dental consultant, I’ve seen many late-career dentists make this mistake. They know they’re going to retire in a few years, so they start scaling back and only treating the cases they actually enjoy. Of course that brings practice revenues down but they’re not worried; they’re going to …[Read More…]


Common Hiring Mistakes and How to Avoid Them

When a position opens up in a practice, most dentists want to fill it as quickly as possible. Understandable, but rushing to make a job offer often leads to a bad hire—and that hurts practice productivity and eats into your bottom line. To make sure you hire the right person from the beginning, you need …[Read More…]


Involve Team Members in Creating Job Descriptions

The thought of sitting down to create job descriptions can seem pretty overwhelming. Every team member is responsible for multiple tasks and systems, after all, and you don’t want to leave anything out. That’s one of the many benefits of getting your team members involved in the process. They can point out parts of their …[Read More…]