Category Archives: Staff Management

Job Descriptions Help Production Numbers

Most dentists I work with don’t want to bother with creating detailed job descriptions. They think they’re a waste of time and that their employees will be able to learn their jobs as they go, especially if they come to the practice with experience. The problem? If you don’t develop job descriptions, your team members …[Read More…]


Improve Production by Hiring a Treatment Coordinator

Hiring a Treatment Coordinator will help improve case presentations in your practice and boost your case acceptance numbers. This team member can sit down with patients for as long as necessary to go over every aspect of treatment, from what to expect after the procedure to how much it will cost. Many dentists opt to …[Read More…]


What To Do When It’s Time To Fire A Dental Team Member

Firing an employee is never easy, but unfortunately, it’s sometimes necessary. Many dentists aren’t comfortable with this task and put it off as long as possible. The problem is, that only serves to weaken your team and damage your practice. After you’ve gone through the proper disciplinary process and determine it’s time to part ways …[Read More…]


Offering Continual Feedback Can Strengthen Your Team

No matter how long they’ve been part of the team, your employees need feedback from you, the practice CEO. Without it, they really have no idea what they’re doing right or where they can improve. Offering continual feedback (both positive and constructive) can strengthen your team and improve practice efficiencies. Not convinced? Read on. Feedback …[Read More…]


Why You Should Train New Hires to Think Like CEOs

While you’re the practice leader, it’s important to train new team members (and all team members for that matter) to think like CEOs. When they understand what their contributions mean to practice success, they’ll see their value and realize they’re so much more than just a cog in the wheel. They’ll be even more motivated …[Read More…]


3 Resume Red Flags to Look for When Hiring

It’s easy to be dazzled by an impressive resume – especially if you’re anxious to be done with hiring and fill an open spot in your practice. But keep in mind the resume is a marketing tool for applicants, and they’ll often exaggerate their experience and find ways to look more qualified than they really …[Read More…]


Why Your Dental Office Manager Must Be A Leader

The person you hire for the Dental Office Manager role will serve as your Chief Operating Officer, or COO, which is a critical position in any business. Whoever you hire essentially will become your partner, and must be someone other team members can look to as a leader. Your Office Manager is the first point …[Read More…]


What to Consider Before Promoting to Office Manager

When dentists decide it’s time to hire an Office Manager, many of them look to their current team first. Rather than searching for the perfect candidate, they decide to reward one of their “good” employees with a promotion. Unfortunately, that usually doesn’t work out. Why? Just because team members excel in their current role doesn’t …[Read More…]


4 Reasons Patients Retention is Low

If a patient doesn’t appreciate you or value dentistry, there’s a good chance you’ll never see that patient again. Improving your education efforts will help win them over and improve patient retention, but there are many other reasons patients opt to not come back to a practice. Here are four. 1. You ignored a complaint. …[Read More…]


Signs You Need to Offer Your Team More Training

Many dentists I work with think training their team members is optional. They hire experienced employees and expect them to hit the ground running with very little direction, then wonder why production and profits are down. No matter how talented your team members are, they still need guidance from you, the practice CEO. Trust me, …[Read More…]