Category Archives: Patient Retention

Plan for Broken Appointments

Nobody on your team wants to deal with last-minute cancellations and no-shows. Broken appointments send your practice into a panic, as the Scheduling Coordinator does her best to find someone to take the open slots. If she can’t, the chances of you meeting daily production goals are pretty slim. Just like you plan for practice …[Read More…]


3 Ways A Weak Team Can Cost You Patients

If your team is struggling, no matter the reason, there’s a pretty good chance your patients will notice—and it could be enough to send them looking for a new dental home. Here are three ways a weak team might cost you patients and what to do about it. 1. Customer service suffers. Patients want to …[Read More…]


Want to Create Stronger Patient Connections? Look to your Team

While it’s important for you to spend time building relationships with your patients, it’s also important for your team members to do the same. Even if patients feel connected to you as the dentist, they might still look for a new dental home if just one of the team members makes them uncomfortable for any …[Read More…]


5 Ways to Educate Fearful Patients

Getting anxious patients to accept treatment can be challenging. If they’ve had a bad experience in the past or heard disturbing stories from family members, they might find it difficult to put trust in you and your team members—and that means they don’t get the care they need. Educating patients is one way to earn …[Read More…]


3 Types of Patients Who Hurt Your Practice

Problem team members aren’t the only ones who bring your practice down. There are certain types of patients who cause your practice more harm than good, and in some cases it might even be better to part ways with them, just like you would with an employee who has a horrible attitude and consistently poor …[Read More…]


Focus on Current Patients to Grow Production

When trying to grow production numbers, many dentists opt to focus on attracting new patients to their practice. Yes, new patients are vital to your success, but don’t forget about your current patients in the process. It costs five times as much to attract new patients to your practice as it does to keep the …[Read More…]


Improve Financial Success by Revamping the Recall System

If you’re ready to grow practice revenues in 2017, focusing on recall is a great way to do it. The recall system, though often ignored, represents thousands of dollars in revenue your practice could be bringing in every year. All you have to do is tap into it. Here are a few tips to revamp …[Read More…]


More Tips to Help Keep Emergency Patients Loyal

No matter how they found your practice, whether they came to you during an emergency or they were referred by a friend, patients want to feel good about the practice they choose to call their dental home. They have a lot of options, so if your practice stops meeting expectations, patients might start looking at …[Read More…]


Why It’s Important to Follow Up with Emergency Patients

You’ve just finished treating an emergency patient who’s agreed to schedule a comprehensive exam for the following week. While that’s great news, remember your work doesn’t end there. It’s important to follow up with every emergency patient once they leave your practice (even if they didn’t schedule an appointment). Ask them how they’re feeling and …[Read More…]


How to Know When to Lower Your Fees

Dentists don’t always need to adjust their fees because they’re too low. Sometimes, their fees are just too high for the community they serve—a problem that could keep dentists from growing their patient base and ultimately their bottom line. Many of you might be thinking, “I have no idea what other dentists in my community …[Read More…]