Category Archives: Patient Retention

Improve Production by Hiring a Treatment Coordinator

Hiring a Treatment Coordinator will help improve case presentations in your practice and boost your case acceptance numbers. This team member can sit down with patients for as long as necessary to go over every aspect of treatment, from what to expect after the procedure to how much it will cost. Many dentists opt to …[Read More…]


Tips to Adjust Your Fees

Outsourcing your billing department will help ensure you get paid on time for services rendered, but it’s also important to establish a solid fee structure to make sure you’re getting paid the right amount—and to not be afraid to adjust your fees when it’s time. Many dentists are hesitant to raise their fees because they …[Read More…]


What to Consider when Establishing a Financial Policy

While outsourcing your billing department to a company like eAssist can significantly improve cash flow in your practice, it’s also important to develop a clear financial policy to help ensure patients understand when payment is due. Here’s what you should considering when creating your practice’s policy: Remember this is the cornerstone of your revenue system. …[Read More…]


3 Ways to Create Value in a Dental Appointment

When patients don’t see the value in dentistry, they often don’t bother to show up for their appointments on time (if at all) or feel the need to pay for services rendered when their bill comes due. This does nothing but hold your practice back and keep you from meeting your full potential. How can …[Read More…]


Don’t Rely on Self-Help to Deal with Debt

Most dentists don’t like to talk about practice debt, and they certainly don’t want to ask for help. Many convince themselves they can fix any financial problems they’re dealing with on their own, so they never consult a dental consultant for guidance. This often causes dentists more heartache and costs them more money in the …[Read More…]


What to Ask During a New Patient Interview

The new patient interview is an important part of the first appointment. Asking the right questions will help you get to know every patient and their oral health goals, enabling you to target your education and treatment plans to cover the services that interest patients most—which will help you improve case acceptance in your practice. …[Read More…]


Don’t Assume You Know What Treatment Your Patients Want

With every case, there’s usually more than one treatment option for patients to consider. Unfortunately, dentists don’t always present all the options—which keeps case acceptance rates low and hurts their bottom line. All too often, dentists assume they know what their patients want. They decide one treatment option is too expensive or isn’t something that …[Read More…]


Tips to Help You Earn Patient Loyalty

Typically, dentists only see emergency patients once. Even though they leave the office feeling much better than when they arrived, chances are these emergency patients have no intention of ever coming back. That’s usually because dentists and their team members don’t do much, if anything, to earn their loyalty. Educating emergency patients and helping them …[Read More…]


3 Ways to Grow Your Practice in 2018

Converting emergency patients to comprehensive exams represents a great opportunity for practice growth—and is one you should take advantage of in 2018. There are a variety of other ways you can grow your practice in the New Year as well, enabling you to finally meet your full potential. Here are a few: 1. Focus on …[Read More…]


Raise Fees and Put the Extra Revenue to Good Use

Once you put in a solid fee schedule, you’ll have more money to invest in your practice. That means you’ll finally be able to purchase the new technology or piece of equipment you’ve been eyeing. Before you write that check, make sure you actually need the technology. Then, put a plan in place to make …[Read More…]