Category Archives: Patient Retention

Why Patients Aren’t Showing Up For Appointments

For many practices, broken appointments are just a normal part of the day. Patients call at the last minute to cancel or they just don’t show up at all. This of course sends the practice into a panic as you try to fill the open spots. Sometimes you’re successful and sometimes you’re not. When you’re …[Read More…]


3 Reasons Patient Retention Numbers Are Low

While a lackluster recall system results in low patient retention numbers, there are other reasons patients don’t come back. Read on for three of the most common and what you can do to make patients want to call your practice their dental home. 1. They don’t feel a connection. Patients want to feel like you …[Read More…]


Signs You Might Need a Dental Consultant

You’ve been thinking about hiring a dental consultant to help grow your practice, but you’re not sure if you really need one. There are definitely areas in your practice that could use some TLC, but you’re just about convinced you can make the necessary changes on your own. What could go wrong? Unfortunately, a lot. …[Read More…]


Educate Patients to Improve Collections

Focusing on educating patients will increase your case acceptance rates and reduce the number of broken appointments you deal with each day. Not only that, educated patients are more likely to pay on time because they see the value in your services. Talking with your patients chairside is a great way to provide this education. …[Read More…]


Leave Room for New Patients in your Schedule

Attracting new patients to your practice who will accept treatment can be a challenge—especially if you don’t leave room for them in your schedule. When potential new patients call in to make an appointment, they don’t want to see you in a month or two. They likely want to get in as soon as possible. …[Read More…]


Plan for Broken Appointments

Nobody on your team wants to deal with last-minute cancellations and no-shows. Broken appointments send your practice into a panic, as the Scheduling Coordinator does her best to find someone to take the open slots. If she can’t, the chances of you meeting daily production goals are pretty slim. Just like you plan for practice …[Read More…]


3 Ways A Weak Team Can Cost You Patients

If your team is struggling, no matter the reason, there’s a pretty good chance your patients will notice—and it could be enough to send them looking for a new dental home. Here are three ways a weak team might cost you patients and what to do about it. 1. Customer service suffers. Patients want to …[Read More…]


Want to Create Stronger Patient Connections? Look to your Team

While it’s important for you to spend time building relationships with your patients, it’s also important for your team members to do the same. Even if patients feel connected to you as the dentist, they might still look for a new dental home if just one of the team members makes them uncomfortable for any …[Read More…]


5 Ways to Educate Fearful Patients

Getting anxious patients to accept treatment can be challenging. If they’ve had a bad experience in the past or heard disturbing stories from family members, they might find it difficult to put trust in you and your team members—and that means they don’t get the care they need. Educating patients is one way to earn …[Read More…]


3 Types of Patients Who Hurt Your Practice

Problem team members aren’t the only ones who bring your practice down. There are certain types of patients who cause your practice more harm than good, and in some cases it might even be better to part ways with them, just like you would with an employee who has a horrible attitude and consistently poor …[Read More…]