Category Archives: Patient Retention

What to Ask During a New Patient Interview

The new patient interview is an important part of the first appointment. Asking the right questions will help you get to know every patient and their oral health goals, enabling you to target your education and treatment plans to cover the services that interest patients most—which will help you improve case acceptance in your practice. …[Read More…]


Don’t Assume You Know What Treatment Your Patients Want

With every case, there’s usually more than one treatment option for patients to consider. Unfortunately, dentists don’t always present all the options—which keeps case acceptance rates low and hurts their bottom line. All too often, dentists assume they know what their patients want. They decide one treatment option is too expensive or isn’t something that …[Read More…]


Tips to Help You Earn Patient Loyalty

Typically, dentists only see emergency patients once. Even though they leave the office feeling much better than when they arrived, chances are these emergency patients have no intention of ever coming back. That’s usually because dentists and their team members don’t do much, if anything, to earn their loyalty. Educating emergency patients and helping them …[Read More…]


3 Ways to Grow Your Practice in 2018

Converting emergency patients to comprehensive exams represents a great opportunity for practice growth—and is one you should take advantage of in 2018. There are a variety of other ways you can grow your practice in the New Year as well, enabling you to finally meet your full potential. Here are a few: 1. Focus on …[Read More…]


Raise Fees and Put the Extra Revenue to Good Use

Once you put in a solid fee schedule, you’ll have more money to invest in your practice. That means you’ll finally be able to purchase the new technology or piece of equipment you’ve been eyeing. Before you write that check, make sure you actually need the technology. Then, put a plan in place to make …[Read More…]


How to Guarantee Patients Don’t Bolt When You Raise Fees

Most patients aren’t going to leave your practice when you raise your fees – unless they were thinking about leaving anyway. To help ensure they don’t use a small price bump as an excuse to find a new dental home, start focusing on really building connections with your patients. Here’s how: 1. Offer superior customer …[Read More…]


Use Marketing to Develop Patient Connections and Increase Referrals

Many dentists I work with have no interest in marketing their practice. They insist they’ll grow by word of mouth referrals, and that dental marketing is just a waste of time and money. While referrals are an important part of building a successful practice, they usually come from patients who feel a connection to the …[Read More…]


4 Reasons Patients Retention is Low

If a patient doesn’t appreciate you or value dentistry, there’s a good chance you’ll never see that patient again. Improving your education efforts will help win them over and improve patient retention, but there are many other reasons patients opt to not come back to a practice. Here are four. 1. You ignored a complaint. …[Read More…]


Hiring a Scheduling Coordinator

You’re tired of dealing with a mess of a schedule every day, so you recently hired a Scheduling Coordinator to manage this system and set you up for success. That’s great, and will go a long way in streamlining your days – but do you know how to get the most out of this new …[Read More…]


Warning Signs Your Schedule Is Just Keeping You Busy, Not Productive

The schedule is one of the most critical systems in your practice, yet it’s also one of the most abused. A well-managed schedule will keep you on track to meeting daily production goals, without burning you out or adding extra stress to your day. But so many dentists I’ve worked with find themselves having to …[Read More…]