Category Archives: Patients

Hiring a Scheduling Coordinator

You’re tired of dealing with a mess of a schedule every day, so you recently hired a Scheduling Coordinator to manage this system and set you up for success. That’s great, and will go a long way in streamlining your days – but do you know how to get the most out of this new …[Read More…]


Warning Signs Your Schedule Is Just Keeping You Busy, Not Productive

The schedule is one of the most critical systems in your practice, yet it’s also one of the most abused. A well-managed schedule will keep you on track to meeting daily production goals, without burning you out or adding extra stress to your day. But so many dentists I’ve worked with find themselves having to …[Read More…]


3 Ways Investing in Technology Can Help Improve Case Acceptance

Getting patients to accept recommended treatment isn’t always easy—even when you think they’re ready to schedule. Patients are pretty good at thinking up reasons to put off treatment, including the cost, the time they’ll need to be away from work, and the fear of post-op pain. Of course, this isn’t just frustrating, it’s also costly. …[Read More…]


Feedback From Patients Can Help Your Practice Grow

At a dental practice, feedback doesn’t just come from the dentist or other team members; it also comes from patients. Just like with feedback received internally, it’s important for team members to take concerns and comments from patients seriously. They also represent an opportunity for growth and can lead to positive changes that help the …[Read More…]


Use Scripts to Reduce Stress in Your Practice

Talking with patients over the phone can be pretty stressful for your team members if they don’t know what to say. This is especially true when the conversation has the potential to become confrontational, which unfortunately happens when team members call about past due accounts or if patients are upset about an error they discovered …[Read More…]


Want to Improve Patient Retention? Focus on Marketing

The thought of marketing tends to make dentists break out into a cold sweat. Most have no idea how to effectively market their practice and would much rather spend time doing what they love most: diagnosing and treating patients. Unfortunately, without a solid marketing plan, you won’t have many patients to treat. Marketing really doesn’t …[Read More…]


Why Making Practice Changes Could Cost You Patients

You’re always looking for ways to improve your practice, whether that’s investing in new equipment or adding new services. Usually, change leads to positive results, but there are times when implementing new policies or systems might do more harm than good. The key is to think about how any changes you make might impact your …[Read More…]


Why Patients Aren’t Showing Up For Appointments

For many practices, broken appointments are just a normal part of the day. Patients call at the last minute to cancel or they just don’t show up at all. This of course sends the practice into a panic as you try to fill the open spots. Sometimes you’re successful and sometimes you’re not. When you’re …[Read More…]


3 Reasons Patient Retention Numbers Are Low

While a lackluster recall system results in low patient retention numbers, there are other reasons patients don’t come back. Read on for three of the most common and what you can do to make patients want to call your practice their dental home. 1. They don’t feel a connection. Patients want to feel like you …[Read More…]


Educate Patients to Improve Collections

Focusing on educating patients will increase your case acceptance rates and reduce the number of broken appointments you deal with each day. Not only that, educated patients are more likely to pay on time because they see the value in your services. Talking with your patients chairside is a great way to provide this education. …[Read More…]