Category Archives: Patients

Tips to Adjust Your Fees

Outsourcing your billing department will help ensure you get paid on time for services rendered, but it’s also important to establish a solid fee structure to make sure you’re getting paid the right amount—and to not be afraid to adjust your fees when it’s time. Many dentists are hesitant to raise their fees because they …[Read More…]


What to Consider when Establishing a Financial Policy

While outsourcing your billing department to a company like eAssist can significantly improve cash flow in your practice, it’s also important to develop a clear financial policy to help ensure patients understand when payment is due. Here’s what you should considering when creating your practice’s policy: Remember this is the cornerstone of your revenue system. …[Read More…]


3 Ways to Create Value in a Dental Appointment

When patients don’t see the value in dentistry, they often don’t bother to show up for their appointments on time (if at all) or feel the need to pay for services rendered when their bill comes due. This does nothing but hold your practice back and keep you from meeting your full potential. How can …[Read More…]


What to Ask During a New Patient Interview

The new patient interview is an important part of the first appointment. Asking the right questions will help you get to know every patient and their oral health goals, enabling you to target your education and treatment plans to cover the services that interest patients most—which will help you improve case acceptance in your practice. …[Read More…]


Tips to Help You Earn Patient Loyalty

Typically, dentists only see emergency patients once. Even though they leave the office feeling much better than when they arrived, chances are these emergency patients have no intention of ever coming back. That’s usually because dentists and their team members don’t do much, if anything, to earn their loyalty. Educating emergency patients and helping them …[Read More…]


3 Ways to Grow Your Practice in 2018

Converting emergency patients to comprehensive exams represents a great opportunity for practice growth—and is one you should take advantage of in 2018. There are a variety of other ways you can grow your practice in the New Year as well, enabling you to finally meet your full potential. Here are a few: 1. Focus on …[Read More…]


Raise Fees and Put the Extra Revenue to Good Use

Once you put in a solid fee schedule, you’ll have more money to invest in your practice. That means you’ll finally be able to purchase the new technology or piece of equipment you’ve been eyeing. Before you write that check, make sure you actually need the technology. Then, put a plan in place to make …[Read More…]


How to Guarantee Patients Don’t Bolt When You Raise Fees

Most patients aren’t going to leave your practice when you raise your fees – unless they were thinking about leaving anyway. To help ensure they don’t use a small price bump as an excuse to find a new dental home, start focusing on really building connections with your patients. Here’s how: 1. Offer superior customer …[Read More…]


Use Marketing to Develop Patient Connections and Increase Referrals

Many dentists I work with have no interest in marketing their practice. They insist they’ll grow by word of mouth referrals, and that dental marketing is just a waste of time and money. While referrals are an important part of building a successful practice, they usually come from patients who feel a connection to the …[Read More…]


4 Reasons Patients Retention is Low

If a patient doesn’t appreciate you or value dentistry, there’s a good chance you’ll never see that patient again. Improving your education efforts will help win them over and improve patient retention, but there are many other reasons patients opt to not come back to a practice. Here are four. 1. You ignored a complaint. …[Read More…]