Category Archives: Scheduling

Plan for Broken Appointments

Nobody on your team wants to deal with last-minute cancellations and no-shows. Broken appointments send your practice into a panic, as the Scheduling Coordinator does her best to find someone to take the open slots. If she can’t, the chances of you meeting daily production goals are pretty slim. Just like you plan for practice …[Read More…]


3 Questions to Ask When Building a “Team of CEOs”

If you’re ready to build a team of CEOs who take ownership of their systems and who do their part to help move your practice forward, you have to train them to think like leaders – and that means asking tough questions. Here are three questions to ask your CEOs that will make them feel …[Read More…]


The Benefits of Hybrid Scheduling

There are many factors that contribute to sluggish production numbers, from low patient retention to ineffective case presentations. Relying on pre-appointing to fill in the schedule is another common practice that likely kept a good number of dentists from reaching their production goals in 2016. While many offices still pre-appoint patients six months out, 2017 …[Read More…]


Improve Financial Success by Revamping the Recall System

If you’re ready to grow practice revenues in 2017, focusing on recall is a great way to do it. The recall system, though often ignored, represents thousands of dollars in revenue your practice could be bringing in every year. All you have to do is tap into it. Here are a few tips to revamp …[Read More…]


More Tips to Help Keep Emergency Patients Loyal

No matter how they found your practice, whether they came to you during an emergency or they were referred by a friend, patients want to feel good about the practice they choose to call their dental home. They have a lot of options, so if your practice stops meeting expectations, patients might start looking at …[Read More…]


Why It’s Important to Follow Up with Emergency Patients

You’ve just finished treating an emergency patient who’s agreed to schedule a comprehensive exam for the following week. While that’s great news, remember your work doesn’t end there. It’s important to follow up with every emergency patient once they leave your practice (even if they didn’t schedule an appointment). Ask them how they’re feeling and …[Read More…]


How to Know When to Lower Your Fees

Dentists don’t always need to adjust their fees because they’re too low. Sometimes, their fees are just too high for the community they serve—a problem that could keep dentists from growing their patient base and ultimately their bottom line. Many of you might be thinking, “I have no idea what other dentists in my community …[Read More…]


Get Hygiene Salaries Under Control

There are various factors that could hamper your hygienist’s ability to produce, but if you pay a guaranteed salary none of that matters; hygiene receives the same paycheck no matter how the department performs or how much the practice might be suffering. That’s why you should consider switching to a two-tier system that offers a …[Read More…]


The Scheduling Coordinator Helps Everyone Meet Production Goals

Your hygienist’s salary shouldn’t be more than 33% of production – but it could soar much higher than that if you pay a guaranteed salary, especially if you also have struggling systems. Your Scheduling Coordinator is key to ensuring your hygienist meets daily production goals and contributes to practice success. The Scheduling Coordinator should be …[Read More…]


5 Tips to Boost Patient Retention

While revamping recall is a great way to boost your patient retention numbers, there are other ways to grow a loyal patient base. Follow these tips to keep patients coming back to your practice. 1. Offer exceptional customer service. Most patients don’t exactly enjoy going to the dentist, which is why it’s so important for …[Read More…]