Category Archives: The Team

Feedback From Patients Can Help Your Practice Grow

At a dental practice, feedback doesn’t just come from the dentist or other team members; it also comes from patients. Just like with feedback received internally, it’s important for team members to take concerns and comments from patients seriously. They also represent an opportunity for growth and can lead to positive changes that help the …[Read More…]


3 Tips to Help Give Team Members the Guidance They Crave

Offering continual feedback is a great way to let team members know how they’re doing. It gives them much needed direction, but isn’t the only way you can provide them with the guidance they need to excel. What are some of the others, you ask? Here are a few” Job descriptions. I talk about job …[Read More…]


Don’t Let Gossip Hurt Your Family-Run Business

When you own a family-run dental practice, emotions can run high. The dynamics can be pretty complex, and you might find yourself dealing with a lot of negativity and conflict if you’re not careful. As the practice CEO, it’s up to you to establish rules and guidelines to ensure the office runs smoothly. That means …[Read More…]


Hiring a family member? Think about bringing in a consultant to help

You likely know your family members pretty well. You spend a lot of time with them, after all, so if you’re planning on adding a relative to your payroll, you probably think you have a pretty good idea of which position suites him or her the best. Unfortunately, that most likely isn’t the case. In …[Read More…]


Expectations When Signing On as an Associate

If you’re thinking about joining a practice as an associate, you probably have certain expectations. That’s great, but it’s important to know they’re very different from the hiring doctor’s expectations—which is why communication is critical to forming a successful arrangement. You likely want to become an associate so you can gain experience before venturing out …[Read More…]


Thinking About Retirement? What NOT to do Before Hiring an Associate

In my more than 30 years as a dental consultant, I’ve seen many late-career dentists make this mistake. They know they’re going to retire in a few years, so they start scaling back and only treating the cases they actually enjoy. Of course that brings practice revenues down but they’re not worried; they’re going to …[Read More…]


Common Hiring Mistakes and How to Avoid Them

When a position opens up in a practice, most dentists want to fill it as quickly as possible. Understandable, but rushing to make a job offer often leads to a bad hire—and that hurts practice productivity and eats into your bottom line. To make sure you hire the right person from the beginning, you need …[Read More…]


Involve Team Members in Creating Job Descriptions

The thought of sitting down to create job descriptions can seem pretty overwhelming. Every team member is responsible for multiple tasks and systems, after all, and you don’t want to leave anything out. That’s one of the many benefits of getting your team members involved in the process. They can point out parts of their …[Read More…]


Improve Employee Performance to Lower Overhead

Just as a strong, well-trained team will help you reach your goals, a weak, lost team will bring your practice down. As the practice CEO, it’s up to you to hire team members who will help your practice flourish, and give them the tools necessary to excel at their jobs. When you don’t take the …[Read More…]


More Ways to Reduce Staff Conflict in Your Practice

While staff conflict will never completely go away, there are steps you can take to significantly reduce it in your practice—and it all comes down to offering team members the proper guidance. If team members don’t have clear direction from you, the practice CEO, chances are they won’t really know what they’re responsible for and …[Read More…]