Category Archives: The Team

Job Descriptions Help Production Numbers

Most dentists I work with don’t want to bother with creating detailed job descriptions. They think they’re a waste of time and that their employees will be able to learn their jobs as they go, especially if they come to the practice with experience. The problem? If you don’t develop job descriptions, your team members …[Read More…]


What To Do When It’s Time To Fire A Dental Team Member

Firing an employee is never easy, but unfortunately, it’s sometimes necessary. Many dentists aren’t comfortable with this task and put it off as long as possible. The problem is, that only serves to weaken your team and damage your practice. After you’ve gone through the proper disciplinary process and determine it’s time to part ways …[Read More…]


Offering Continual Feedback Can Strengthen Your Team

No matter how long they’ve been part of the team, your employees need feedback from you, the practice CEO. Without it, they really have no idea what they’re doing right or where they can improve. Offering continual feedback (both positive and constructive) can strengthen your team and improve practice efficiencies. Not convinced? Read on. Feedback …[Read More…]


Why You Should Train New Hires to Think Like CEOs

While you’re the practice leader, it’s important to train new team members (and all team members for that matter) to think like CEOs. When they understand what their contributions mean to practice success, they’ll see their value and realize they’re so much more than just a cog in the wheel. They’ll be even more motivated …[Read More…]


3 Resume Red Flags to Look for When Hiring

It’s easy to be dazzled by an impressive resume – especially if you’re anxious to be done with hiring and fill an open spot in your practice. But keep in mind the resume is a marketing tool for applicants, and they’ll often exaggerate their experience and find ways to look more qualified than they really …[Read More…]


What to Consider Before Promoting to Office Manager

When dentists decide it’s time to hire an Office Manager, many of them look to their current team first. Rather than searching for the perfect candidate, they decide to reward one of their “good” employees with a promotion. Unfortunately, that usually doesn’t work out. Why? Just because team members excel in their current role doesn’t …[Read More…]


Use Marketing to Develop Patient Connections and Increase Referrals

Many dentists I work with have no interest in marketing their practice. They insist they’ll grow by word of mouth referrals, and that dental marketing is just a waste of time and money. While referrals are an important part of building a successful practice, they usually come from patients who feel a connection to the …[Read More…]


Signs You Need to Offer Your Team More Training

Many dentists I work with think training their team members is optional. They hire experienced employees and expect them to hit the ground running with very little direction, then wonder why production and profits are down. No matter how talented your team members are, they still need guidance from you, the practice CEO. Trust me, …[Read More…]


3 Ways To Get The Most Out Of Your Team Members

Developing a team of productive, effective employees isn’t as simple as hiring talented people who are passionate about dentistry. Once you get the right staff in place, you have to provide them with some guidance if you want to get the best results. That starts with providing detailed job descriptions and proper training, but there …[Read More…]


Feedback From Patients Can Help Your Practice Grow

At a dental practice, feedback doesn’t just come from the dentist or other team members; it also comes from patients. Just like with feedback received internally, it’s important for team members to take concerns and comments from patients seriously. They also represent an opportunity for growth and can lead to positive changes that help the …[Read More…]