Firing team members is an unpleasant experience that most dentists would prefer to avoid. The good news is, there are ways you actually can avoid it.
Implementing a few common sense human resources strategies will not only help you reduce the number of employee headaches you face each day, it will also reduce the number of team members you have to let go because of poor performance. Here are 4 tips to help ensure employees have what they need to become effective members of the team.
1. Provide detailed job descriptions. Job descriptions should clearly outline your expectations and performance measurements. This type of guidance will help ensure employees understand what tasks they’re responsible for and their role in practice success.
2. Offer proper, professional training. No matter how talented an employee is, he or she will feel lost and frustrated without proper training. Just remember not to overwhelm new hires. They’ll be more likely to succeed if the training program allows them to assimilate information and tasks at a steady rate, rather than a rapid-fire pace.
3. Give employees a personnel policy manual. This document should clearly outline office code of conduct, dress code, policies regarding tardiness, sick leave, office policies and procedures. If team members know the rules from the beginning, they’ll be more likely to follow them.
4. Provide ongoing feedback. Don’t wait until there’s a serious situation before you start offering feedback. This will just lead to frustration for both you and the employee causing the problem. When you see employees doing something good, praise them. When you see them doing something wrong, take them aside and let them know. And don’t candy-coat the feedback. It’s important to be specific so employees know exactly what they’re doing wrong and how they can do better next time.
If you follow these tips to set your employees up for success, you’ll find you have a much stronger team—and that means you won’t have to deal with and eventually fire problem employees nearly as often.