Sally McKenzie is founder and CEO of McKenzie Management. For over thirty years, Sally has immersed herself in techniques, systems and methods to improve the performance of dental practices. Learn more.

Reduce Conflict in your Family-Run Practice no Comments

There’s no question working with family members can be rewarding and profitable, but it can also lead to an increased risk of conflict. Sure you all know and trust each other, but the different personalities and work styles found among family members often clash. Emotions can run high, which causes stress for everyone involved and …[Read More…]


Are Low Patient Retention Numbers Stressing You Out? no Comments

It can be pretty disappointing when new patients, who you thought you connected with, don’t come back. If this is a common occurrence in your practice, it can also be pretty stressful. Part of the problem is you usually have no idea why these patients opted to find a new dental home. There are so …[Read More…]


Look to Your Team Members to Help Alleviate Stress no Comments

Even though you’re the practice CEO, you don’t have to do everything on your own. Your team members are there to support you, work with you to improve struggling systems, and reduce stress – think of them as trusted advisors. This will help you lower stress levels and grow the practice’s bottom line. Not sure …[Read More…]


4 Benefits of a Rewards System no Comments

When you implement a rewards system in your practice, it shows team members you value their contributions—and it doesn’t come with any of the negatives a bonus program brings. If team members know their extra efforts are appreciated, they’ll push themselves to continue impressing you, and that will help the practice reach success and profitability. …[Read More…]


More Reasons to Nix Bonus Plans in Your Practice no Comments

Many dentists give out bonus plans because they see them as an easy way to reward their employees. If certain goals are met, everyone receives the same bonus check. The problem is, this system isn’t exactly fair to the team members who continually put in extra work. They receive the same bonus as those who …[Read More…]


Use Patient Feedback to Benefit Your Practice no Comments

When patients come to you with a complaint or take the time to fill out a practice survey and provide feedback, it’s important for you to really pay attention to what they have to say. Never shrug off negative comments or chalk them up to the patient being in a bad mood. Look at this …[Read More…]


Why You Should Try to Get Feedback from Patients no Comments

Providing feedback to your employees, and encouraging them to offer you feedback as well, is an important part of strengthening your practice and your team—but it shouldn’t end there. You should also get your patients involved. Patient feedback is vital to practice growth. When you know what patients are thinking, you can make changes to …[Read More…]


Don’t Let Dream Days Turn into Scheduling Nightmares no Comments

One of the most common mistakes I see doctors make with their schedule is asking the coordinator to block out time for the procedures they enjoy doing most or that bring in the most revenue. Sounds great in theory, but these so-called scheduling “dream days” often turn into nightmares. Too often, the doctor has no …[Read More…]


Is Your Schedule Controlling You, Instead of You Controlling Your Schedule? no Comments

Looking at your schedule makes your head spin. All you see is a hodge-podge of names and dates strung together with little or no order. You’re finding it’s impossible to keep up each day, yet you’re still not meeting production goals. You’re stressed, tired and ready for a change. If you can relate to this, …[Read More…]


Become a Better Leader to Reduce Conflict in Your Practice no Comments

When team members don’t have clear direction from their leader, it often causes conflict. Not only do they feel lost, they don’t know who’s responsible for which duties. This can lead to too many hands in some areas, while some tasks don’t get done at all. It’s important to embrace your role as practice CEO. …[Read More…]


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