When patients call to cancel at the last minute or just don’t show up at all, it can be pretty annoying for you and your team. Chaos ensues as your Scheduling Coordinator tries to fill the broken appointments, but more often than not those efforts are in vain.
If you’re dealing with multiple broken appointments a week, they’re more than just annoying—they’re also damaging your practice. Here’s how:
They hurt productivity and cost you money. If patients don’t show up at their scheduled time, it makes it pretty difficult for you to meet that day’s production goals. This, of course, hurts your bottom line—and it’s not just the production you lose from that one visit. It’s also any other issues you might have treated but never had the opportunity to diagnose.
They lead to extra stress. As soon as a patient cancels last minute (or just doesn’t show up at all) your Scheduling Coordinator has to jump on the phone in an effort to find someone willing to take the now open slot. While this is easier if you have a plan in place to fill broken appointments, it’s still a pretty stressful situation. Everyone knows you likely won’t meet production goals if you can’t get someone else in the chair, which ultimately hurts the practice’s bottom line.
They hurt team morale. Not only do broken appointments cause chaos that leads to extra stress, they also lower team morale. Like you, team members want their days to run as smoothly as possible so they can do their part to help move the practice forward—but they can’t do that if patients don’t actually show up.
Reducing broken appointments in your practice will lead to a happier team and healthier bottom line. Providing education that shows patients the value of the care you provide will help get you there.